Privacy Policy

1. About this Privacy Policy

My Ride Self Drive ("My Ride", "we", "us" or "our") operates this website and provides self-drive car rental services in Mumbai.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, how it may be shared, and the choices available to you.

2. Information We Collect

Depending on how you use our website and services, we may collect information such as:

• Name and contact details such as email address and mobile number.
• Booking information including selected vehicle, rental dates, booking details and rental history.
• Information you provide when creating or updating your account.
• Information provided when you contact our support team.
• Payment and transaction information required to process a booking. Payment details may be processed directly by our payment service providers.
• Technical information such as browser type, device information, IP address and website usage information where applicable.

3. How We Use Your Information

We may use your information to:

• Process and manage vehicle bookings.
• Send booking confirmations and important rental updates.
• Provide customer support.
• Manage your My Ride account.
• Maintain booking and rental records.
• Process payments and related transactions.
• Prevent fraud, misuse and unauthorised activity.
• Improve our website, services and customer experience.
• Communicate with you about your bookings or service-related matters.
• Comply with applicable legal and regulatory obligations.

4. Account Information

If you create a My Ride account, information associated with your account may be used to provide account features such as viewing your bookings, managing your profile and accessing your rental history.

You are responsible for keeping your account credentials confidential and should contact us if you believe your account has been accessed without authorisation.

5. Saved Cars

My Ride allows you to save cars for later viewing or booking. Saved-car information may be stored locally in your browser using browser storage technology.

Saved cars are not dependent on creating an account and may remain available on the device and browser where they were saved.

6. Payments

Payments for bookings may be processed through third-party payment providers. We do not intentionally store your complete payment card or banking credentials on our website.

Payment providers may process information according to their own privacy policies and terms.

7. Sharing of Information

We may share relevant information with trusted service providers where necessary to operate our website and provide our services.

This may include payment providers, website and hosting providers, communication or email service providers, technology providers and professional service providers.

We may also disclose information where required by law, legal process, regulatory authorities or to protect our rights, users or services.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining booking records, resolving disputes, preventing fraud and complying with applicable legal obligations.

10. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, updating or deletion of information and withdrawing consent where processing is based on consent.

To make a privacy-related request, contact us using the details provided below.

11. Cookies and Similar Technologies

Our website may use cookies, browser storage and similar technologies to provide functionality, remember preferences, maintain website operation and understand website usage.

You can manage certain cookies through your browser settings. Disabling some technologies may affect certain website features.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our services are intended for users who are legally permitted to use and book our rental services. We do not knowingly collect personal information from children for independent use of our services.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised update date.

15. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us: